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511 New Castle Rd, Syracuse New York
Frequently Asked Questions
Please read our FAQ before sending us a message.
We are currently shipping all orders in the United States using UPS, USPS, and Fedex, a variety of rates will be offered to you at the time of checkout. Sometimes only one rate is available. All international orders will be calculated based on location. We do everything we can to keep our shipping charges as low as possible.
We accept all major credit cards, paypal payment, and checks through our Online Shop. Credit Cards are processed securely to ensure safety. Please mail checks to All Things Adrenaline, 511 Newcastle Rd, Syracuse NY 13219.
US deliveries take 3-5 business after fulfillment. International orders usually take 10-12 business days but may take up to 25 depending on country.
Fulfillment is the process of making the product. We use a process called "on-demand production" which means when your order a product we make that product specifically for you then send it to you. It helps us keep our costs down and offer more products to you but also helps you get a brand new product that hasn't been sitting in inventory for 6 months. We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that.
97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
All of your data is safe. We encrypt all your information with the latest SSL and processes it through our sites credit card gateway. If you still don't feel safe you can use paypal, the webs most trusted payment gateway.
After ordering you will receive a "processing" email which means your products are being picked and packaged for shipping. Once your receive the "order complete" email it means your order has been shipped.
You will receive an invoice for your order immediately after placing the order. You will also receive a paper copy of your invoice along with your order.
If for any reason you are not happy with your purchase, you may return the item(s) within 30 days for a refund back to the original form of payment, less the shipping charge. Purchases made from a gift certificate will be refunded by an online store credit. Please return items in original condition (unworn, unwashed, unaltered) with the tags attached. Items that do not meet these criteria will be denied. Final sale items are non-refundable and non-exchangeable. Event tickets and stickers are non-refundable.
*All Things Adrenaline reserves the right to decline the return of your item(s), or assess a 15% re-stocking fee if the above terms have not been followed.
Because we cannot be responsible for packages mailed to us, we suggest that you use a trackable and insured mail service. Please allow up to 2 weeks from the time you mail your order for the return or exchange to be processed. An email will be sent to you once the return or exchange has been processed.
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